If something is wrong with a jar you received, tell us and we will put it right. You do not need to argue with us about it.
What we will accept back
Damaged in transit, wrong item, or a jar that has gone off before its use-by date. Send the order number and a photograph.
Opened jars
Food cannot be resold once opened, but that is our problem and not yours. If a jar is faulty we will replace or refund it whether or not it has been opened.
How long you have
Seven days from delivery. This is a shorter window than a general returns policy would use, and it is deliberate: the product is food and it does not sit on a shelf.
How the money comes back
Refunds go back to the payment method, and arrive within five to seven working days. Cash-on-delivery orders are refunded by bank transfer — we will ask for account details when we confirm the return.